Cleaning & Restoration FAQ
Tap into the most common questions homeowners, property managers, and facilities teams ask about MVP Cleaning & Restoration’s services in Menifee, Temecula, and Murrieta.
Ask Before You Book
You deserve clear pricing, realistic timelines, and confidence that we can handle your mix of surfaces and soils. These answers cover the basics—reach out anytime for edge cases.
- Service Coverage: Residential and commercial cleaning, restoration, and specialty surfaces across Southwest Riverside County.
- Technician Standards: Background checked, uniformed, and trained on hot water extraction, low-moisture, and remediation protocols.
- Scheduling: Phone, text, or online form to secure your arrival window. Emergency slots available for water damage.
Still Need a Custom Plan?
Upload photos, share square footage, or outline scope details. We’ll confirm chemistry, manpower, and timing before you approve.
See Services & Pricing SignalsFrequently Asked Questions
Organized by topic so you can move fast.
General Service Questions
What cleaning methods do you use for carpets and hard floors?
We combine truckmount hot water extraction, low-moisture encapsulation, rotary/CRB agitation, and neutralizing rinses based on the fiber or surface. The same chemistry plan applies to residential and commercial projects.
Do you serve both homes and commercial properties?
Yes. We service single-family homes, multi-unit housing, offices, clinics, retail spaces, schools, and light industrial facilities throughout Menifee, Temecula, and Murrieta.
Are your products safe for kids, pets, and employees?
Absolutely. We select solutions that meet or exceed California safety requirements and can provide SDS documentation. Hypoallergenic and green chemistry options are available on request.
How far out should I book?
Standard cleaning services can usually be scheduled within 24–48 hours. For larger facilities or multi-surface projects, we recommend booking 5–7 days in advance to secure staging time.
Pricing & Prep
How do you price cleaning jobs?
Pricing is based on square footage, soil level, and complexity. Provide layout details or photos when you contact us—residential visits start with a free on-site or virtual estimate, and commercial quotes include scope documentation.
What should I do before technicians arrive?
Secure pets, remove small items from floors and counters, and ensure parking/water access. We can handle moving most furniture upon request—just let us know when booking.
Can you work after hours or weekends?
Yes. We offer after-hours, overnight, and weekend scheduling for commercial locations so you can avoid downtime.
Do you guarantee your work?
We stand behind every appointment. If something looks off after we leave, call within 7 days and we’ll return to re-clean the area at no charge.
Dry Times & Surface Care
How long before carpets or upholstery are dry?
Carpets typically dry in 2–6 hours, upholstery in 4–8 hours. We deploy air movers or dehumidifiers as needed to accelerate drying in humid or enclosed spaces.
Can you protect or seal surfaces after cleaning?
Yes. We apply fiber protectants for carpet/upholstery and sealers for tile, grout, or natural stone. Protectants are quoted separately and recommended after restorative cleaning.
Do you handle odor or allergen treatments?
We offer enzyme, oxidizer, and antimicrobial treatments for pet odors, smoke, allergens, and post-water damage sanitation. These services are added after assessment.
Will you move furniture?
We move light to medium furniture (chairs, tables). Large items—pianos, aquariums, electronics racks—should be relocated before arrival or quoted as add-on labor.
Emergency & Specialty
Do you offer emergency water damage response?
Yes. Call us at (951) 554-5668 anytime. We arrive with extraction, drying, and antimicrobial gear to stabilize the situation before structural drying partners take over if needed.
Can you handle mold concerns?
We perform mold removal and remediation following IICRC standards. Severe structural issues are referred to licensed abatement partners after containment and cleaning.
What if a stain doesn’t come out?
We pre-test and set realistic expectations. If a stain is permanent due to fiber damage or prior DIY treatments, we’ll explain options such as color repair or replacement.
Do you share service documentation?
Commercial clients receive a service report with dates, areas completed, photos, and recommendations. Residential clients can request the same documentation upon completion.
Didn’t See Your Question?
Share project details and we’ll clarify chemistry choices, timelines, pricing, and maintenance tips specific to your property.