Effective: November 2025
Privacy Policy
This Privacy Policy explains how MVP Cleaning & Restoration (“we,” “us,” or “our”) collects, uses, and safeguards personal information when you interact with our website, request a quote, or use our services in Menifee, Temecula, Murrieta, and surrounding areas.
Information We Collect
We collect data that helps us provide quotes, schedule services, and improve customer experience.
- Contact Details: Name, phone, email, service address.
- Service Information: Property type, requested services, photos you submit.
- Form & Chat Submissions: Messages sent through our website forms, chat widgets, or text campaigns.
- Payment Details: Processed securely through third-party platforms when required for deposits or invoices.
- Website Usage: Cookies, device data, and analytics used to improve site performance.
How We Use Information
We only use collected data to deliver services, support customers, and comply with legal obligations.
- Provide quotes, schedule appointments, and deliver cleaning/restoration services.
- Respond to inquiries, follow up on service requests, and send project updates.
- Process payments and manage invoicing through secure processors.
- Improve website content, marketing, and customer service based on analytics data.
- Comply with legal requirements, such as tax, insurance, or safety regulations.
Cookies, Analytics & Tracking
We use cookies and similar technologies to understand how visitors use our website and to provide a smooth browsing experience.
Types of Cookies
- Essential Cookies: Required for security, form submissions, and basic site functionality.
- Analytics Cookies: Help us measure traffic and user behavior (e.g., Google Analytics).
- Preference Cookies: Remember selections like form inputs or preferred contact methods.
Managing Preferences
You can adjust cookie settings through your browser or opt out of analytics tracking tools.
- Disable cookies in your browser settings (Chrome, Safari, Firefox, Edge).
- Use Google’s Analytics Opt-Out Browser add-on.
- Contact us if you have questions about cookies or tracking technologies we use.
Third-Party Services & Data Sharing
We do not sell your personal information. We share data only with trusted partners who help us deliver services or operate our business.
Trusted Partners
- CRM and scheduling platforms (GoHighLevel) for form handling and appointment management.
- Payment processors for invoicing, deposits, and credit card transactions.
- Email, SMS, and marketing providers for service reminders and confirmations.
- Analytics and website hosting providers ensuring performance and uptime.
When We Share Data
We may share data when necessary to provide services or comply with legal requirements.
- With subcontractors or technicians assisting in project delivery.
- With insurance carriers when coordinating claims or documenting losses.
- With legal authorities when required by law or to protect our customers.
Your Privacy Rights
Customers in California and across the United States may request access to, or deletion of, personal information we maintain.
Access & Updates
- Request a copy of personal information we maintain.
- Ask us to correct inaccurate or outdated data.
- Update your communication preferences by contacting our team.
Deletion & Opt-Out
- Request deletion of personal information, subject to legal or contractual obligations.
- Opt out of marketing emails or text messages at any time.
- We will respond to verified requests within applicable timelines (e.g., CCPA).
How We Protect Your Information
Security is a priority. We maintain safeguards to protect personal information from unauthorized access, disclosure, or misuse.
Physical & Technical Safeguards
- Secure, encrypted CRM and payment systems.
- Role-based access and staff training on data handling.
- Regular software updates and monitoring for vulnerabilities.
Data Retention
We retain personal information only as long as needed to provide services or comply with legal obligations.
- Service records and invoices retained per accounting and insurance requirements.
- Unused leads or inactive accounts periodically purged from our systems.
Policy Updates & Contact
We may update this policy to reflect changes in laws, technology, or business practices. We will post the updated date at the top of this page.
How We Notify You
- Updated policy posted on this page with a new effective date.
- Direct email notifications if changes materially affect your rights.
Contact Information
Questions about this policy or your data?
Privacy FAQs
Quick answers to common privacy questions from our customers.
Do you sell my personal information?
No. We use your information only to provide services, manage appointments, and improve customer experience.
How can I opt out of marketing messages?
Use the unsubscribe link in emails, reply STOP to SMS campaigns, or contact us at [email protected].
Can I request a copy of the data you have about me?
Yes. Contact us via email or phone, and we’ll verify your identity before providing requested information.
How do you protect payment information?
Payments are processed through secure third-party processors that comply with industry security standards (PCI DSS). We do not store full payment card details on our servers.
